Exchange Policy
At Element Cycle, we understand that sometimes a product may not be exactly what you were looking for. That’s why we offer an exchange policy to ensure that you are completely satisfied with your purchase.
Eligibility:
- Our exchange policy is available for products purchased from Element Cycle within the past 30 days.
- Products must be in resalable condition with no physical damage and less than 50 km ridden.
- Products must include all original packaging, labels, and accessories.
How to Initiate an Exchange:
- Contact Element Cycle customer service within 30 days of the original purchase date.
- Provide a detailed explanation of why you would like to exchange the product.
- Our customer service team will provide you with further instructions on how to proceed with the exchange process.
Pricing Difference:
- If the new product is of a different value, the customer will either be credited for the difference or charged for the difference. The customer will be responsible for the shipping fees associated with the exchange.
No Refund:
- Please note that Element Cycle does not offer refunds. Exchanges are only available for product value in the form of store credit.
We want you to be completely satisfied with your purchase from Element Cycle. If you have any questions about our exchange policy, please don’t hesitate to contact us.