Return Policy
At Element Cycle, we stand behind the quality of our products and want to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied with your purchase, you may return the product within 14 days of receipt, as long as it is in resalable condition, with no physical damage and has been ridden for less than 25 km. A 10% restocking fee will be applied to all returns that meet these criteria.
To initiate a return, please contact our customer service team by phone or email to obtain a Return Authorization (RA) number. The product must be returned in its original packaging with all parts, accessories and documentation. Return shipping costs are the responsibility of the customer.
Once we receive the returned product, we will inspect it to ensure that it meets the above conditions. If the product is in compliance, we will issue a refund for the purchase price, less restocking fee, and any shipping and handling fees.
Please note that our standard return policy does not apply to certain types of items, as outlined below. We strive to provide our customers with the best possible prices and product quality; however, due to the nature of these items, they are excluded from our return policy.
- Final Sale Items: Any item marked as “Final Sale” is not eligible for returns, exchanges, or refunds. These products are sold at a discounted price and are considered a final purchase.
- Clearance Items: Items offered at clearance prices are not eligible for returns, exchanges, or refunds. These items are sold at a significant discount and are considered a final purchase.
- Bike Show and Event Purchases: Items purchased at bike shows, trade shows, or other events are not eligible for returns, exchanges, or refunds. These products are often sold at special event pricing and are considered a final purchase.
- Floor Models and Demo Bikes: Floor models and demo bikes are sold “as is” and are not eligible for returns, exchanges, or refunds. These items have been used for display or demonstration purposes and may show signs of wear or use. Their discounted pricing reflects their condition and they are considered a final purchase.
By purchasing any of these excluded items, you acknowledge and agree that they are not eligible for return, exchange, or refund under any circumstances. Please ensure that you carefully review the product details and descriptions, and contact our customer support team with any questions or concerns prior to making your purchase.