Warranty Policy
Product: E-Bikes and Bikes
Company: Element Cycle
Duration: 1 Year
Limited Warranty - Parts Only, No Labor
Element Cycle is dedicated to providing high-quality products and outstanding customer service. We offer a 1-year limited warranty on all e-bikes and bikes purchased from Element Cycle, covering any defects in materials and workmanship of the bike. This warranty is a parts-only warranty and does not cover labor costs associated with repairing or replacing a defective component.
Warranty Coverage
The following components are covered under this warranty:
- Frame: Any defects in the frame material and welding.
- Motor: Any defects in the motor or its components.
- Battery: Any defects in the battery, including capacity reduction due to normal aging.
- Charger: Any defects in the charger or its components.
- Controller: Any defects in the controller or its components.
- Display Unit: Any defects in the display unit or its components.
- Brakes: Any defects in the brakes or their components.
- Suspension: Any defects in the suspension or its components.
- Drivetrain: Any defects in the drivetrain or its components.
Warranty Exclusions
The following are not covered under this warranty:
- Normal wear and tear of components such as tires, tubes, brake pads, and chains.
- Damage resulting from accidents, misuse, abuse, neglect, or modification.
- Improper assembly or maintenance.
- Damage resulting from use of the e-bike or bike in commercial or rental applications.
- Any modifications or upgrades not performed by Element Cycle.
- Any damage or issues caused by the use of non-Element Cycle components or accessories.
Warranty Non-Transferable
This warranty is only valid for the original purchaser of the e-bike or bike and is non-transferable to any other person or entity.
Warranty Claim Process
To make a warranty claim, please follow these steps:
- Contact Element Cycle by email or phone and provide us with a detailed description of the issue.
- Provide us with proof of purchase and a serial number of the e-bike or bike.
- If necessary, we will ask you to send us photos or videos of the issue.
- Based on the information you provide, we will determine if the issue is covered under warranty.
- If the issue is covered under warranty, we will provide you with a replacement component at no cost to you.
Note: Shipping costs for warranty repairs or replacements are not covered under this warranty.
This warranty policy is subject to change without prior notice. If you have any questions regarding this warranty policy, please contact Element Cycle.