Element Cycle

About Us 4

Ready to head out for a ride?

What outdoor activity do you like? Biking as always been a good choice for people live close to nature! They get to get out of the city and just to go for a ride! This is what a beautiful life should be!

About Us

Element Bike is a Canadian-born cycle brand that has dedicated years to research and development, utilizing only the finest materials and cutting-edge manufacturing techniques to create high-quality bicycles and cycling gear.

While we take pride in being builders and inventors, we’re also a passionate community of cyclists who welcome athletes and adventurers advocating for cycling.

Our inventions serve a greater purpose beyond winning races, as they make bikes lighter, stronger, and faster. We believe that the journey can be just as rewarding as the destination, and nothing compares to sharing our achievements with others.

Our ultimate goal at Element Bike is to help you reach your maximum potential, and we achieve this through our products, people, and stories. Join us on a ride and experience the freedom of boundless cycling with our cohesive ecosystem of bikes, gear, and cycling services that are easily accessible at our retail stores or online.

Our Story

1983

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2001

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2015

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Present

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The 'Element Cycle' type of life style

Fresh air, sunshine, early afternoon. Summer time is the best time of the year for bikers, they get to explore nature and good views. what are your plans for the summer? join us on the journey and get your Element Cycle.

Let's go for a ride with Element Cycle

The ‘Element Cycle’ lifestyle promotes fresh air, sunshine, and physical activity, which can provide numerous health benefits. By incorporating this lifestyle into your routine, you can improve your mental and physical well-being, boost your mood, and increase your overall happiness.

Your choice of Bikes or E-bikes

Whether you’re a seasoned biker or just starting, Element Cycle can provide a fun and exciting way to get some exercise while enjoying the beauty of nature. From mountain biking to leisurely rides, there are endless possibilities for bikers to explore during summer.

Joining the 'Element Bike' Community

Are you looking for a fun and supportive community to join this summer? Look no further than the ‘Element Bike’ community! Our community of passionate bikers welcomes everyone, from beginners to experienced riders.

Verified professionals

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Trusted & Experienced

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Reliable & Fully Insured

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Money-back guarantee

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Bike / eBike Assembly Instructions

Thank you for choosing Element Bike! We’re excited to have you join our community of Bike enthusiasts. This short instruction manual will guide you through the assembly process of your new (e)Bike. Please follow these steps carefully to ensure a safe and enjoyable riding experience.

What’s in the box:

  1. Bike Frame (with pre-installed battery and motor)
  2. Front Wheel
  3. Handlebar
  4. Seat and Seatpost
  5. Pedals
  6. Toolkit (some model may not including toolkit)
  7. Charger (ebike only)
  8. Instruction Manual

Assembly Steps:

Step 1: Unpack the Bike Carefully remove all the components from the box and set them aside. Inspect the items for any damage or missing parts. If you find any issues, contact our customer support team immediately.

Step 2: Install the Front Wheel Locate the front wheel and remove the axle nuts and washers. Position the wheel in the front fork, making sure the disc brake rotor aligns with the caliper. Slide the axle through the fork and wheel, then secure it with the washers and nuts. Tighten using the wrench provided.

Step 3: Attach the Handlebar Remove the faceplate from the stem by loosening the faceplate bolts using the Allen wrench. Position the handlebar in the stem, making sure it is centered and the brake levers are at a comfortable angle. Replace the faceplate and tighten the bolts evenly, ensuring the handlebar is secure.

Step 4: Install the Seat and Seatpost. Loosen the seat clamp on the bike frame using the Allen wrench. Insert the seatpost to your desired height, ensuring it does not exceed the minimum insertion line. Tighten the seat clamp bolt securely.

Step 5: Install the Pedals Identify the left (L) and right (R) pedals. Apply a small amount of grease to the pedal threads (not included). Attach the right pedal to the right crank arm by threading it clockwise, and the left pedal to the left crank arm by threading it counterclockwise. Tighten the pedals using the wrench provided.

Step 6: Check and Inflate the Tires Inspect the tires for any damage or irregularities. Inflate them to the recommended pressure indicated on the tire sidewall using a bike pump (not included).

Step 7: (Ebike only) Charge the Battery Before your first ride, charge the battery fully using the included charger. The charging port is located on the side of the battery, typically near the bottom bracket. Charging time will vary depending on the battery capacity.

Safety and Maintenance:

  • Always wear a helmet and follow local traffic laws when riding your eBike.
  • Regularly check and maintain your eBike to ensure its safety and longevity.
  • Consult the full instruction manual for detailed maintenance, troubleshooting, and safety information.

If you have any questions or need further assistance, please contact our customer support team. Enjoy your new Element Bike eBike!

Warranty Policy

Product: E-Bikes and Bikes

Company: Element Cycle

Duration: 1 Year Limited Warranty – Parts Only, No Labor

Element Cycle is dedicated to providing high-quality products and outstanding customer service. We offer a 1-year limited warranty on all e-bikes and bikes purchased from Element Cycle, covering any defects in materials and workmanship of the bike. This warranty is a parts-only warranty and does not cover labor costs associated with repairing or replacing a defective component.

Warranty Coverage

The following components are covered under this warranty:

Frame: Any defects in the frame material and welding.
Motor: Any defects in the motor or its components.
Battery: Any defects in the battery, including capacity reduction due to normal aging.
Charger: Any defects in the charger or its components.
Controller: Any defects in the controller or its components.
Display Unit: Any defects in the display unit or its components.
Brakes: Any defects in the brakes or their components.
Suspension: Any defects in the suspension or its components.
Drivetrain: Any defects in the drivetrain or its components.
Warranty Exclusions

The following are not covered under this warranty:

Normal wear and tear of components such as tires, tubes, brake pads, and chains.
Damage resulting from accidents, misuse, abuse, neglect, or modification.
Improper assembly or maintenance.
Damage resulting from use of the e-bike or bike in commercial or rental applications.
Any modifications or upgrades not performed by Element Cycle.
Any damage or issues caused by the use of non-Element Cycle components or accessories.
Warranty Non-Transferable

This warranty is only valid for the original purchaser of the e-bike or bike and is non-transferable to any other person or entity.

Warranty Claim Process

To make a warranty claim, please follow these steps:

Contact Element Cycle by email or phone and provide us with a detailed description of the issue.
Provide us with proof of purchase and a serial number of the e-bike or bike.
If necessary, we will ask you to send us photos or videos of the issue.
Based on the information you provide, we will determine if the issue is covered under warranty.
If the issue is covered under warranty, we will provide you with a replacement component at no cost to you.
Note: Shipping costs for warranty repairs or replacements are not covered under this warranty.

This warranty policy is subject to change without prior notice. If you have any questions regarding this warranty policy, please contact Element Cycle.

Return Policy

At Element Cycle, we stand behind the quality of our products and want to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied with your purchase, you may return the product within 14 days of receipt, as long as it is in resalable condition, with no physical damage and has been ridden for less than 25 km. A 10% restocking fee will be applied to all returns that meet these criteria.

To initiate a return, please contact our customer service team by phone or email to obtain a Return Authorization (RA) number. The product must be returned in its original packaging with all parts, accessories and documentation. Return shipping costs are the responsibility of the customer.

Once we receive the returned product, we will inspect it to ensure that it meets the above conditions. If the product is in compliance, we will issue a refund for the purchase price, less restocking fee, and any shipping and handling fees.

Please note that our standard return policy does not apply to certain types of items, as outlined below. We strive to provide our customers with the best possible prices and product quality; however, due to the nature of these items, they are excluded from our return policy.

  1. Final Sale Items: Any item marked as “Final Sale” is not eligible for returns, exchanges, or refunds. These products are sold at a discounted price and are considered a final purchase.

  2. Clearance Items: Items offered at clearance prices are not eligible for returns, exchanges, or refunds. These items are sold at a significant discount and are considered a final purchase.

  3. Bike Show and Event Purchases: Items purchased at bike shows, trade shows, or other events are not eligible for returns, exchanges, or refunds. These products are often sold at special event pricing and are considered a final purchase.

  4. Floor Models and Demo Bikes: Floor models and demo bikes are sold “as is” and are not eligible for returns, exchanges, or refunds. These items have been used for display or demonstration purposes and may show signs of wear or use. Their discounted pricing reflects their condition and they are considered a final purchase.

By purchasing any of these excluded items, you acknowledge and agree that they are not eligible for return, exchange, or refund under any circumstances. Please ensure that you carefully review the product details and descriptions, and contact our customer support team with any questions or concerns prior to making your purchase.

Exchange Policy

At Element Cycle, we understand that sometimes a product may not be exactly what you were looking for. That’s why we offer an exchange policy to ensure that you are completely satisfied with your purchase.

Eligibility:

  • Our exchange policy is available for products purchased from Element Cycle within the past 30 days.
  • Products must be in resalable condition with no physical damage and less than 50 km ridden.
  • Products must include all original packaging, labels, and accessories.

How to Initiate an Exchange:

  • Contact Element Cycle customer service within 30 days of the original purchase date.
  • Provide a detailed explanation of why you would like to exchange the product.
  • Our customer service team will provide you with further instructions on how to proceed with the exchange process.

Pricing Difference:

  • If the new product is of a different value, the customer will either be credited for the difference or charged for the difference. The customer will be responsible for the shipping fees associated with the exchange.

No Refund:

  • Please note that Element Cycle does not offer refunds. Exchanges are only available for product value in the form of store credit.

We want you to be completely satisfied with your purchase from Element Cycle. If you have any questions about our exchange policy, please don’t hesitate to contact us.

 

Privacy Policy

This Privacy Policy outlines the manner in which Element Cycle (referred to as “we”, “us”, or “our”) will handle your personal data. Our main focus is to protect your online privacy and we take the security and privacy of you and your personal information very seriously.

We collect and use your personal information to better serve your needs, respond to your requests, and improve our services. This includes but is not limited to your name, email address, postal address, phone number, and payment information. This information is only collected when you provide it to us voluntarily through our website or other channels.

We use appropriate technical and organizational measures to protect the security of your personal data. However, please be advised that emails and other online conversations are not always secure unless they are encrypted. We cannot take responsibility for any unauthorized access or loss of personal data that is beyond our control.

You have the right to access, correct, or delete your personal data that we hold about you. To exercise this right, please contact us using the information provided in this Privacy Policy.

We do not provide purchase availability on our website, and therefore, no personal information will be asked or collected for any use.

We may update our Privacy Policy from time to time, so we encourage you to review it frequently. If there are any material changes to the way we handle your personal data, we will notify you by posting a notice on our website or by sending you an email.

Please note that our website may contain links to other websites. We have no control over the privacy policies of these third-party websites, and we strongly recommend that you read the privacy statement of each website you visit that collects personal data.

If you have any questions or concerns regarding our Privacy Policy, please feel free to contact us.

Flat shipment Charges

At Element Cycle, we understand the importance of timely and secure delivery of your purchases. Our shipping policy outlines the details of the shipping options, fees, and delivery time frames available for our customers.

Shipping Fees:

  • For major cities in Western Canada, we offer a flat fee of $100 for each bike.
  • For major cities in Eastern Canada, we offer a flat fee of $150 for each bike.

Delivery Time Frames:

We make every effort to process and ship your order as quickly as possible. Orders are processed within 1-2 business days and are shipped via a reliable courier service. Delivery times will vary based on your location, but we estimate that most orders will be delivered within 5-15 business days.

Please note that our shipping policy is subject to change, and we reserve the right to update this policy at any time. If you have any questions about our shipping policy, please don’t hesitate to contact us.

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